Lerida Estate

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Reviews of Lerida Estate

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  James Ford Added April 01, 2018

  ★ ★ ☆ ☆ ☆
  Booked a table for mothers day 2017 over the phone. Was told at the time of booking that mothers day would be a set menu with a glass of champagne on arrival for mothers. We arrived at the agreed time to be half-greeted by young, unprepared and disinterested staff. Was offered a table in the middle of a thoroughfare with views of the toilet. After politely inquiring if we could have a table by the window, we were told they were reserved (presumably for people more important than us). We eventually negotiated a window table (we were the only customers in the entire venue at this time).
  
  After being seated, we were offered a regular menu, and after 10 minutes, politely inquired where the set menu and (promised) glass of champagne for my wife was.......after an awkward 5 minute fumble, the young staff eventually realised there was in-fact a set menu for mothers day and gave us a single piece of paper (for a table of 4). A more experienced female staff member eventually saved the situation by offering us champagne and took our orders whilst the young staff casually sipped a coffee by the cash register in full view of customers. At the end of the meal, we had ordered english breakfast tea, but were served some form of rose-hip / chamomile tea instead. We were made to feel like difficult customers by requesting the correct tea.
  
  The only reason this received two stars instead of one is that the food was of excellent quality, was of good portion size and arrived quickly. Hardly a surprise considering we were the only customers in the venue at this time.
  
  In summary, a nice venue with one helpful staff member whose efforts to improve our dining experience were genuinely appreciated (Anne?) - however the poor levels of service offered by the millennial / Gen Y staff was quite frankly cringe-worthy and completely detracted from our visit to Lerida Estate. We will not be returning.

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About leridaestate.com.au

Welcome to Lerida Estate
Lerida Estate Wines is a premium producer of wine in the Canberra District producing high quality Pinot Noir, Shiraz, Chardonnay, Pinot Gris and other table wines.
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